Shipping Policy
Shipping Rates & Delivery
Standard Shipping: 3–5 business days.
Expedited Shipping: 1–2 business days.
Calculated Shipping: Rates are determined at checkout based on weight and destination.
Free Shipping: Available on orders over $500 (contiguous U.S. only).
Handling & Packaging
Processing Time: Orders are processed within 24–48 hours.
Fragile Handling: All glassware and precision instruments are double-boxed and padded with shock-absorbent materials to ensure integrity upon arrival.
International Shipping
We ship globally. Please note:
Customs & Duties: Customers are responsible for all import taxes and brokerage fees.
Compliance: It is the buyer’s responsibility to ensure the equipment complies with local regulations.
Damages & Claims
Lab equipment is delicate. If your order arrives damaged:
Inspect the shipment immediately upon arrival.
Document the damage with clear photos of the packaging and the item.
Contact us within 48 hours at info@hudsongrouplab.com to initiate a replacement claim.
Order Tracking: Once your order ships, you will receive a confirmation email with a tracking number and a link to monitor your delivery.